Who should attend?
To communicate effectively with others we must relate with them and develop a rapport. Conversation is about exchanging information, thoughts, concerns, feelings, ideas, courtesies and compliments. We all have a tendency to pack as many words into a sentence as we can. However, Communication is also about understanding and listening. We must also consider the implications of what we say. Communication leads to mutual value. When we communicate more effectively at all levels which includes rapport, body language as much as words this leads to great performance and improved effectiveness. This course develops communication at all levels and is a very powerful course for those at all levels of an organisation.

Aim of the course
To up-skill participants in the skills of communication including adapting and connecting.
• Definitions of communication
• Types of communication & styles
• Assertiveness v’s Aggression
• Listening and confident conversations
• Power of perception
• Understanding self
• Understanding others, connecting and adapting
• Understand preference
• Improved relationships as a key to success

Learning outcomes
Through practical exercises, team work and learning individuals will be sure to implement
• Improved communication
• Improved confidence
• Connecting and adapting with others
• Connecting and adapting with others
• Reading all levels of communication not just words
• Enhanced self esteem
• Improved understanding of self and others
• Understanding team work and the importance of teams

Style of the course delivery
The course is very much a workshop as there is role play, together with powerpoint learning allied with work-sheets. There are a number of games and challenges also which re-enforce the learning.